Cinoople Frequently Asked Questions (FAQ's)
  • F.A.Q: Pre Sales


    1. Does Cinoople offer 24 x 7 support?
    2. How soon will my account be set up and ready to use?
    3. How long does it take to get completely set up?
    4. How do I get started?
    5. Do you allow CGI to run on your servers?
    6. Do you allow adult content?
    7. Can I transfer existing domain name to your servers?
    8. Can I get unlimited bandwidth?

    1. Does Cinoople offer 24 x 7 support? - Top

    Yes. Cinoople uses an online Help Desk for all support requests, which is monitored 7 x 24.

    Most support requests are answered within 2 - 4 hours.

    Generally quicker but the rule of thumb is 2 - 4 hours - Updated: April 12, 2005

    2. How soon will my account be set up and ready to use? - Top

    Your account will be setup with 15 minutes or less in most cases. You will receive an email with your account information, IP address, user name and password. You can then start uploading your site. - Updated: April 12, 2005

    3. How long does it take to get completely set up? - Top

    After your registration is complete, you should receive your welcome e-mail within 15 minutes. The e-mail will give you all the information you may need, IP Address, FTP information, and other important hosting details you may need. - Updated: April 12, 2005

    4. How do I get started? - Top

    To sign up for an account all you need to do is click on the order link located at the bottom of any of our plans.

    You will be taken to our order page, Please fill out the form completely.

    We will process your credit card once you complete the order form.

    Once your credit card has been verified we will send you your account information welcome letter which includes user names, passwords, IP addresses and other pertinant information to getting your account setup and online.
    - Updated: April 12, 2005

    5. Do you allow CGI to run on your servers? - Top

    We do allow running of cgi scripts on the servers, however they must conform to our acceptable server resource usage policy. If we deem that a script is using an excessive amount of server resources, it will be disabled. - Updated: April 12, 2005

    6. Do you allow adult content? - Top

    No, Cinoople does not allow adult content due to the high bandwidth and server resources required for such sites. - Updated: April 12, 2005

    7. Can I transfer existing domain name to your servers? - Top

    Yes, just be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service with your current provider while waiting for your registrar to complete the transfer process. We will provide you with a temporary IP address so you can mirror the site on our server. All email and web pages will still be accessed from your current site. When your registrar sends you email telling you the transfer is complete, there is a 72-hour propagation period where visitors could go to either site. At the end of the 72 hours you should contact your previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain until they update their DNS. - Updated: April 12, 2005

    8. Can I get unlimited bandwidth? - Top

    No. We do not offer packages with unlimited bandwidth primarily because there is no such thing. Any one that promises that is not telling the truth. Somewhere in their terms and conditions are probably some words referring to "excessive use of resources", and in effect these place some arbitrary limit on your bandwidth. We set limits to both protect you and to provide you with a reliable service. - Updated: April 12, 2005

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