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Cincoople Support
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Shared Hosting Support
We have added several flash tutorials for all of our hosting accounts. These tutorials provide easy to follow, step by step instructions to get you started with your hosting account. They vary from setting up emails to how to FTP your website to the server.
However, if you have any questions, please refer to our FAQ section or feel free to contact us. Your welcome email will provide you with the necessary basic information to get to started. We suggest that you print a copy of this email to keep for your records.
Frequently Asked Questions
We have added some of the most common questions we have been asked, and will be adding more. They vary from setting up an email to how to upload your site. Please log a support ticket if you don't find the answer you are looking for.
Support Procedures
Support Desk
Please follow the instructions below to log a support ticket:
1. Login to Support Desk
Fill out our secure online ticket. After submitting your request, you will receive a confirmation email. This email will contain your ticket number for future reference of this issue.
You will need to register for a support desk account if this is your first visit to the support system, you will also need to receive the validation email. This validation email is to confirm that you are able to receive our support ticket emails.
2. One of our Technical Support professionals will review your support request and respond within 24 hours to confirm resolution of your issue, or to obtain additional information if needed. Generally, we will process all cases in the order in which they are received. Please do not reply to the email from the support desk, only respond back to the ticket from within the support desk.
Instant message us on MSN: cinoople@hotmail.com
You may contact the support department at 608-269-6263
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Reseller Hosting Support
As a reseller, we will help you with any problem you cannot solve, when you have all of the needed information for your customer. To speed up the process of troubleshooting your problem.
Log a support ticket with the information needed to access the customers account. Be sure you are as complete as possible.
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Note - As a reseller it is your responsibility to investigate and trouble shoot errors for your customers. Please refer to the tutorials before contacting support. You are also responsible for backing up your clients web sites.
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